Enhancing Educational Outcomes with the Teacher Dashboard at Education10x

Summary: This case study explores the development and improvement of the Teacher Dashboard at Education10x. As the Product Manager at BrightChamps, I led the initiative to optimize the dashboard, enhancing interactions between teachers and the administrative team.

Objective: The goal was to make the Teacher Dashboard more user-friendly and efficient, supporting Education10x's mission to provide quality financial literacy education.

My Role: I managed feature enhancements and strategic improvements, such as attendance tracking, scheduling, and gamified learning features, which increased engagement and streamlined teacher workflows.

Challenges:

  • Class management confusion due to unclear conditions.
  • Missed feedback, affecting communication between teachers and the sales team.
  • Difficulty marking demo slot availability due to an unintuitive interface.
  • Delayed issue resolution impacting class flow.
  • Lack of clarity in the leave application process.

Solutions Implemented:

  • Class Management: Defined clear conditions for counting classes.
  • Feedback Notifications: Added homepage notifications for pending feedback.
  • Demo Slot Interface: Enhanced with color coding for slot statuses.
  • Issue Reporting: Streamlined reporting with predefined categories and faster resolutions.
  • Leave Process: Clarified steps and consequences for cancellations.

Process and Tools: Using agile methodologies, user research, and feedback loops, we developed solutions. Jira managed tasks, while Google Analytics and MixPanel tracked user behavior.

Impact and Outcomes:

  • Improved operational clarity in class management and administrative tasks.
  • Enhanced communication and feedback mechanisms, creating a responsive environment.
  • Boosted user satisfaction and engagement, with a 50% increase in user adoption among paid users.